- Go to the Download page and tap the APK download link for TVCrown or TiviMate.
- Allow installation from your browser when prompted, then open the app after installation.
- Enter your username, password and server URL from the Client Area.
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When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels