What does it mean?
This error can indicate that MAG device details are invalid or not recognised.
What to do
This error can indicate that MAG details are not recognised. Restart the app or device. If you use a MAG or similar portal, confirm you are entering the details from the Client Area. If it continues, contact support.
When to contact support
Contact support if restarting the device or app does not resolve Error 462.
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Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels