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How to copy my username and password

Open the Client Area and copy the values instead of typing them.

  1. Open the Client Area.
  2. Find your username, password and server or M3U details.
  3. Copy each value.
  4. Paste them into the app. Do not add spaces before or after.

Related articles

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Where can I find my credentials?

After you subscribe, we send details by WhatsApp or email. You can also copy them in the Client Area.

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Invalid username or password

Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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