How to fix it
- Log in to the Client Area on this website.
- Copy your username and password from there.
- Paste them into the app. Make sure there are no extra spaces.
- For Xtream / API login, the server URL must match the Client Area exactly.
Related articles
Login
Where can I find my credentials?
After you subscribe, we send details by WhatsApp or email. You can also copy them in the Client Area.
Login
How to copy my username and password
Open the Client Area and copy the values instead of typing them.
Login
Password works on website but not app
The website login can succeed while the app still has a typo, extra space, or wrong server URL.
Login
Login suddenly stopped working
Check expiry, VPN playlist matching, and whether the account is already connected elsewhere.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels