What does it mean?
This error can indicate that the application’s user agent is not authorised.
Try these steps
- Restart the app.
- Restart your device.
- Reinstall TVCrown TiviMate or the TVCrown app from the Download page.
When to contact support
If restarting or reinstalling the application does not resolve the issue, contact support.
Related articles
TVCrown app
Restart your app
Fully close TVCrown TiviMate or the TVCrown app, then open it again.
TVCrown app
How to install TVCrown
Download the TVCrown app or TVCrown TiviMate from the Download page.
TVCrown TiviMate
TVCrown TiviMate help
Add your playlist, switch VPN playlists, refresh content and fix common TiviMate issues.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels