What does it mean?
This error can indicate that MAG device details are invalid or not recognised.
What to do
This is similar to Error 462. Restart the app or device, then try again. If Error 463 continues, contact support with your username and device type.
When to contact support
Contact support if the issue continues.
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Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels