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Movies aren’t loading

Try another movie, then check whether live TV still works.

Try a different movie. If live TV works, your account is probably fine. Refresh content and restart the app if the whole movies section fails.

Related articles

TVCrown app

Movies not loading

Try another title, refresh content, then check whether live TV still works.

Channels & content

Series aren’t loading

Try another episode or show before assuming a full outage.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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