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Movies aren’t loading

Try another movie, then check whether live TV still works.

Try a different movie. If live TV works, your account is probably fine. Refresh content and restart the app if the whole movies section fails.

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TVCrown app

Movies not loading

Try another title, refresh content, then check whether live TV still works.

Channels & content

Series aren’t loading

Try another episode or show before assuming a full outage.

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When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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