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Series not loading

Try another episode or show, then refresh the app.

Try another episode or another series. If live channels still work, the issue may be limited to on-demand content. Refresh the app and try again.

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Channels & content

Series aren’t loading

Try another episode or show before assuming a full outage.

Channels & content

Movies aren’t loading

Try another movie, then check whether live TV still works.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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