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Check your internet

TVCrown needs a stable connection. Other apps should also work at the same time.

Open another app such as YouTube. If that also buffers or fails, fix the internet first. We recommend a stable connection of 10 Mbps or more. On Fire Stick or a box, Ethernet is usually more stable than Wi-Fi.

Related articles

Buffering

Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Devices

Restart your router

Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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