TVCrownTVCrown
Menu

Check your internet

TVCrown needs a stable connection. Other apps should also work at the same time.

Open another app such as YouTube. If that also buffers or fails, fix the internet first. We recommend a stable connection of 10 Mbps or more. On Fire Stick or a box, Ethernet is usually more stable than Wi-Fi. If you are on Vodafone, change the router DNS before assuming TVCrown is down.

Related articles

Buffering

Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Devices

Restart your router

Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.

Devices

Vodafone Wi-Fi: change DNS on your router

TVCrown may not work on Vodafone until Google DNS is set on the Power Hub router.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
Download apps Get my credentials

Or message us directly