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Vodafone Wi-Fi: change DNS on your router

TVCrown may not work on Vodafone until Google DNS is set on the Power Hub router.

Vodafone Power Hub — Google DNS

  1. Connect to Vodafone Wi-Fi and open http://192.168.1.1.
  2. Log in, open the menu, and switch from Basic Mode to Expert Mode.
    Vodafone Power Hub menu with the Basic Mode dropdown highlighted. Switch this to Expert Mode.
  3. Expand Internet, then tap DNS & DDNS.
    Internet menu expanded with DNS & DDNS highlighted.
  4. Select Manually.
  5. Enter Primary DNS 8.8.8.8 and Secondary DNS 8.8.4.4.
    Manually selected with Google DNS 8.8.8.8 and 8.8.4.4 entered.
  6. Scroll down and tap Save or Apply.
  7. Restart the streaming app and test.

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When to contact support

If you have set Google DNS, restarted the app, and TVCrown still does not load on Vodafone, contact support with your username and a note that you are on Vodafone.

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Devices

Check your internet

TVCrown needs a stable connection. Other apps should also work at the same time.

Devices

Restart your router

Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.

Buffering

Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Channels & content

Channels are not loading

First decide whether one channel, many channels, or everything is affected.

Error 464Error codes

Error 464 — DNS locked

A DNS lock may be preventing the connection.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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