What does it mean?
This error can indicate that the specific stream or channel is down.
What to do
- Try another channel.
- Try again later.
- Check whether the issue affects one channel or all channels.
- If many channels are affected, check Service Status, then contact support.
When to contact support
Contact support if many channels are affected, not just one.
Related articles
Channels & content
One channel is down
A single channel can be unavailable even when the rest of TVCrown is working.
Channels & content
Only some channels don’t work
If most channels work, the problem is likely limited to those streams.
Channels & content
All channels are down
When everything fails, check internet, subscription, playlist, VPN and service status.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels