If only some channels fail, try those channels again later. This can happen when a specific stream is unavailable. It does not automatically mean your account or the whole service is down.
Related articles
Channels & content
One channel is down
A single channel can be unavailable even when the rest of TVCrown is working.
Error 407Error codes
Error 407 — Stream down
This specific stream or channel may currently be unavailable.
Channels & content
Channels are not loading
First decide whether one channel, many channels, or everything is affected.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels