What does it mean?
This error can indicate that the account has been disabled.
What to do
This error can indicate that the account has been disabled. Restarting the app will not usually change this. Contact support with your username.
When to contact support
Contact support with your username so we can check the account.
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Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels