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Error 456

Error 456 — Country lock mismatch

The country or location setting may not match this account.

What does it mean?

This error can indicate that the country or location configuration does not match the account or device settings.

What to do

This error can indicate that the country or location configuration does not match the account or device. If you recently changed country, turned a VPN on or off, or moved the service to a new device, contact support so we can check the account.

When to contact support

If you believe your account is configured incorrectly, contact support.

Related articles

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

Subscription

How do I check my subscription expiry?

Log in to the Client Area to see whether your service is active and when it expires.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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