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Error 456

Error 456 — Incorrect Country Lock settings

The Country Lock settings for your MAC address and username are incorrect. Please contact us for assistance.

What does it mean?

The Country Lock settings for your MAC address and username are incorrect. Please contact us for assistance.

What to do

Error 456 cannot usually be fixed by restarting the app. Contact us with your username so we can check the Country Lock settings for your MAC address and account.

When to contact support

Contact support with your username and device type so we can correct the Country Lock settings.

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VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

Subscription

How do I check my subscription expiry?

Log in to the Client Area to see whether your service is active and when it expires.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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