The simple rule
No VPNUse the normal / NO-VPN playlist
If you are not connected to a VPN, keep the standard TVCrown playlist selected.
VPN connectedUse the VPN playlist
In TiviMate, choose “Tvcrown (use with VPN)” after the VPN is connected.
Why this matters
TVCrown has a normal playlist and a VPN playlist. They are not interchangeable. Using the wrong one is a common cause of Error 511 and Error 403.
If channels still do not work
- Confirm the VPN is actually connected, or fully disconnected.
- Switch to the matching playlist.
- Refresh or reload the playlist.
- Restart the app.
Related articles
VPN
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
Error 511Error codes
Error 511 — VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
Error 403Error codes
Error 403 — VPN playlist used without VPN
The VPN playlist is selected, but you are not connected to a VPN.
VPN
How to switch between VPN and NO-VPN playlists
Add or select the playlist that matches whether your VPN is on or off.
TVCrown TiviMate
TiviMate VPN setup
Connect the VPN first, then add the “Tvcrown (use with VPN)” playlist.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels