What does it mean?
This error can indicate a temporary server error.
What to try
- Restart the app.
- Restart your device.
- Try another channel.
- Check the TVCrown Service Status page.
- Try again after a few minutes.
When to contact support
If the problem affects everything and continues after a few minutes, contact support.
Related articles
Buffering
Channels are buffering
Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.
Channels & content
One channel is down
A single channel can be unavailable even when the rest of TVCrown is working.
Channels & content
All channels are down
When everything fails, check internet, subscription, playlist, VPN and service status.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels