If the Client Area accepts your password but the app does not, copy the details again. Check the server URL for Xtream login, and confirm you did not paste a space. The website and the IPTV app both use your account, but the app also needs the correct host URL or playlist.
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Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
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How to copy my username and password
Open the Client Area and copy the values instead of typing them.
TVCrown TiviMate
TiviMate login problems
Copy your username and password from the Client Area. Avoid extra spaces.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels