- Confirm the new expiry date in the Client Area.
- Restart the application.
- Refresh or reload the playlist.
- Wait a few minutes and try again.
- If the Client Area is updated but the app still shows expired, contact support.
Related articles
Error 451Error codes
Error 451 — Subscription expired
Your subscription has expired and needs to be renewed.
TVCrown TiviMate
How to refresh your playlist
Reload the TiviMate playlist after renewing or changing settings.
TVCrown app
Restart your app
Fully close TVCrown TiviMate or the TVCrown app, then open it again.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels