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Restart your device

Power the Fire Stick, box, TV or phone off, wait 10 seconds, then turn it on.

A full restart clears many temporary app and network glitches. Unplug a Fire Stick or box if it has no clear restart option, wait 10 seconds, then plug it back in.

Related articles

TVCrown app

Restart your app

Fully close TVCrown TiviMate or the TVCrown app, then open it again.

Devices

Fire Stick / Fire TV setup

Install with Downloader, then log in with Client Area details.

Devices

Android TV setup

Sideload the APK, allow unknown sources, then enter Client Area details.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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