Make sure the app is using the same username as the Client Area. Refresh the playlist and restart the app. If the Client Area shows an active subscription but the app does not, contact support.
Related articles
Login
Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
Login
Where can I find my credentials?
After you subscribe, we send details by WhatsApp or email. You can also copy them in the Client Area.
TVCrown TiviMate
How to refresh your playlist
Reload the TiviMate playlist after renewing or changing settings.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels