If TiviMate says the login failed, copy the username, password and server URL from the Client Area. Do not type them by hand if you can avoid it. Extra spaces are a common cause of failed logins.
Related articles
Login
Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
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Where can I find my credentials?
After you subscribe, we send details by WhatsApp or email. You can also copy them in the Client Area.
Login
How to copy my username and password
Open the Client Area and copy the values instead of typing them.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels