Try another channel first. If only one channel fails, it may be a stream issue. If nothing loads, check your internet, playlist, subscription and VPN matching.
Related articles
Channels & content
Channels are not loading
First decide whether one channel, many channels, or everything is affected.
Channels & content
All channels are down
When everything fails, check internet, subscription, playlist, VPN and service status.
Channels & content
One channel is down
A single channel can be unavailable even when the rest of TVCrown is working.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels