Diagnose the scope
- One channel affected: try another channel. This can be a single stream issue.
- Many channels affected: refresh the playlist and check VPN matching.
- Everything affected: check internet, subscription, login and Service Status.
What to try next
- Try a different channel and a different category.
- Refresh the playlist.
- Restart the app.
- If a VPN is in use, confirm the VPN playlist is selected.
Related articles
Channels & content
One channel is down
A single channel can be unavailable even when the rest of TVCrown is working.
Channels & content
Only some channels don’t work
If most channels work, the problem is likely limited to those streams.
Channels & content
All channels are down
When everything fails, check internet, subscription, playlist, VPN and service status.
VPN
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
Login
Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels