A slow app is often the device or Wi-Fi, not the TVCrown account. Close other apps, restart the device, and try Ethernet instead of Wi-Fi on Fire Stick or Android boxes.
App is slow
Close background apps, use a wired connection if you can, and avoid an overloaded device.
Support
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username and password
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels