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App is slow

Close background apps, use a wired connection if you can, and avoid an overloaded device.

A slow app is often the device or Wi-Fi, not the TVCrown account. Close other apps, restart the device, and try Ethernet instead of Wi-Fi on Fire Stick or Android boxes.

Related articles

Buffering

Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Devices

Restart your device

Power the Fire Stick, box, TV or phone off, wait 10 seconds, then turn it on.

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username (never post your password in a public chat)
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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