What does it mean?
This error can indicate that the account has been blocked.
What to do
This error can indicate that the account has been blocked. If you think this is a mistake, contact support and include your username. Do not share your password in a public chat.
When to contact support
If you believe this is incorrect, contact support with your username.
Related articles
Subscription
My account is blocked
A blocked or disabled account needs support to review it.
Subscription
How do I check my subscription expiry?
Log in to the Client Area to see whether your service is active and when it expires.
Login
Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels