What does it mean?
This error can indicate that the account is already connected from a different IP address.
Troubleshooting
- Close the app on other devices.
- Wait a few moments.
- Restart the app.
- Make sure the account is not being used at the same time elsewhere.
When to contact support
If you have closed the app on other devices and the error continues, contact support.
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Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels