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Error 460

Error 460 — Account connected from a different IP

Your account is already connected from another IP address. This may mean that multiple devices are using the same account, or your connection is temporarily stuck.

What does it mean?

Your account is already connected from another IP address. This may mean that multiple devices are using the same account, or your connection is temporarily stuck in the system.

How to fix it

  1. Restart your device.
  2. Restart your broadband router.
  3. Wait a minute, then open the app again.

When to contact support

If the issue persists after restarting your device and broadband router, contact us for assistance.

Related articles

Error 458Error codes

Error 458 — Account connected from a different IP

Your account is already connected from another IP address. This may mean that multiple devices are using the same account, or your connection is temporarily stuck.

TVCrown app

Restart your app

Fully close TVCrown TiviMate or the TVCrown app, then open it again.

Devices

Restart your device

Power the Fire Stick, box, TV or phone off, wait 10 seconds, then turn it on.

Devices

Restart your router

Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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