What does it mean?
This error can indicate that DNS is locked for this account or connection.
Simple troubleshooting
- Restart the app.
- Restart your router.
- If a VPN is enabled, check whether you are using the matching playlist.
- Try again after a minute.
When to contact support
If restarting your router and app does not help, contact support.
Related articles
Devices
Restart your router
Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.
Devices
Check your internet
TVCrown needs a stable connection. Other apps should also work at the same time.
VPN
How to use TVCrown with a VPN
If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels