What does it mean?
Error 403 can appear when the VPN playlist is used while a VPN is not connected.
Common cause
VPN / playlist mismatch. The VPN playlist is for VPN connections only.
How to fix it
- If you are not using a VPN, switch back to the normal / NO-VPN playlist.
- In TVCrown TiviMate, go to Settings → Playlists → Add Playlist.
- Select the normal TVCrown / NO-VPN playlist.
- Load the playlist and try again.
- If you are using a VPN, connect to the VPN first and use the VPN playlist instead.
When to contact support
If you have switched to the correct playlist and Error 403 is still showing, contact support.
Related articles
VPN
How to use TVCrown with a VPN
If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.
VPN
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
VPN
How to switch between VPN and NO-VPN playlists
Add or select the playlist that matches whether your VPN is on or off.
Error 511Error codes
Error 511 — VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels