What does it mean?
You are most likely connected to a VPN while using the normal TVCrown / NO-VPN playlist.
Common cause
VPN and playlist mismatch. In TVCrown TiviMate, Error 511 can appear when a VPN is connected but the normal playlist is still selected.
How to fix it in TVCrown TiviMate
- Open TVCrown TiviMate.
- Go to Settings.
- Open Playlists.
- Select Add Playlist.
- Choose “Tvcrown (use with VPN)”.
- Load the playlist and try again.
When to contact support
If you have switched to the VPN playlist, confirmed the VPN is connected, and Error 511 is still showing, contact support.
Related articles
How to use TVCrown with a VPN
If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
How to switch between VPN and NO-VPN playlists
Add or select the playlist that matches whether your VPN is on or off.
TiviMate VPN setup
Connect the VPN first, then add the “Tvcrown (use with VPN)” playlist.
Error 403 — VPN playlist used without VPN
The VPN playlist is selected, but you are not connected to a VPN.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels