What does it mean?
This error can indicate that the current IP address is not allowed.
Basic troubleshooting
- Restart your router.
- Check whether a VPN is enabled.
- If you use a VPN, make sure the VPN playlist is selected.
- If you do not use a VPN, make sure the normal / NO-VPN playlist is selected.
- Restart the application.
When to contact support
If the issue continues after these steps, contact support with your username and whether a VPN is enabled.
Related articles
VPN
How to use TVCrown with a VPN
If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.
VPN
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
Devices
Restart your router
Unplug the router for 30 seconds, then plug it back in and wait for Wi-Fi to return.
Error 511Error codes
Error 511 — VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
Error 403Error codes
Error 403 — VPN playlist used without VPN
The VPN playlist is selected, but you are not connected to a VPN.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels