- Refresh or update the playlist.
- Confirm you are logged in with Client Area credentials if the app uses Xtream login.
- If a VPN is on, switch to the VPN playlist.
- If a VPN is off, switch to the normal playlist.
- See whether one category is empty or every category is empty.
Related articles
Channels & content
Channels are not loading
First decide whether one channel, many channels, or everything is affected.
Error 511Error codes
Error 511 — VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
VPN
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
Login
Invalid username or password
Copy your credentials from the Client Area. Extra spaces are a common cause of failed logins.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels