Most common cause
The VPN is connected, but the app is still using the normal / NO-VPN playlist. Switch to “Tvcrown (use with VPN)”.
Then check
- Confirm the VPN app shows connected.
- Refresh the playlist.
- Try another channel.
- If streams buffer, see the buffering guide. Buffering is not automatically a TVCrown outage.
Related articles
Error 511Error codes
Error 511 — VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
VPN
How to use TVCrown with a VPN
If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.
VPN
Which playlist should I use?
NO VPN: use the normal playlist. VPN: use the VPN playlist.
Buffering
Channels are buffering
Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels