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VPN connected but channels don’t work

A connected VPN still needs the VPN playlist. The normal playlist will not work.

Most common cause

The VPN is connected, but the app is still using the normal / NO-VPN playlist. Switch to “Tvcrown (use with VPN)”.

Then check

  1. Confirm the VPN app shows connected.
  2. Refresh the playlist.
  3. Try another channel.
  4. If streams buffer, see the buffering guide. Buffering is not automatically a TVCrown outage.

Related articles

Error 511Error codes

Error 511 — VPN / Playlist mismatch

You are using the wrong playlist for your VPN connection.

VPN

How to use TVCrown with a VPN

If a VPN is connected, use the VPN playlist. If it is not, use the normal playlist.

VPN

Which playlist should I use?

NO VPN: use the normal playlist. VPN: use the VPN playlist.

Buffering

Channels are buffering

Buffering can come from internet, Wi-Fi, VPN, the device, the router, one stream, or a server-side issue.

Support

Still need help?

Can't find the solution? Our support team can help.

When you contact support, include:

  • Your username and password
  • The device you are using (for example Fire Stick, Samsung TV, or phone)
  • The app you are using (TVCrown TiviMate, TVCrown app, or another app)
  • The exact error code, if you see one
  • A screenshot if possible
  • Whether a VPN is turned on
  • Whether the issue affects one channel or all channels
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