If TiviMate shows a number, search that code in this Help Centre. Error 511 and Error 403 are usually playlist and VPN mismatches. Error 451 means the subscription has expired. Error 407 can mean that one stream is down.
Related articles
Error 511Error codes
Error 511 — VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
Error 403Error codes
Error 403 — VPN playlist used without VPN
The VPN playlist is selected, but you are not connected to a VPN.
Error 451Error codes
Error 451 — Subscription expired
Your subscription has expired and needs to be renewed.
Error 407Error codes
Error 407 — Stream down
This specific stream or channel may currently be unavailable.
Error 500Error codes
Error 500 — Server error
The server did not complete this request. This is not always a full outage.
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username (never post your password in a public chat)
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels