TVCrown Help Centre
How can we help?
Search for an error code, describe your problem, or browse our troubleshooting guides.
Troubleshooting
Not sure what's wrong?
What are you experiencing?
Try these quick fixes first
Restart your appClose the app completely, then open it again.Restart your devicePower the Fire Stick, box, TV or phone off and on.Restart your routerUnplug your router for 30 seconds, then plug it back in.Check your internetConfirm Wi-Fi or Ethernet is working on other apps.Check your playlistVPN and NO-VPN playlists are not interchangeable.Check your subscriptionSee your expiry date in the Client Area.Check VPN connectionMatch the playlist to whether the VPN is on or off.Check TVCrown Service StatusSee if TVCrown is currently having an outage.
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Error codes
Error response codes
If you see an error code in the TVCrown app or TiviMate, use this list to understand what it means. Contact us if you need help resolving any of these.
511VPN / Playlist mismatch
You are using the wrong playlist for your VPN connection.
You are most likely connected to a VPN while using the normal TVCrown / NO-VPN playlist.
Open full article403VPN playlist used without VPN
The VPN playlist is selected, but you are not connected to a VPN.
Error 403 can appear when the VPN playlist is used while a VPN is not connected.
Open full article451Subscription expired
Your subscription has expired and needs to be renewed.
Your subscription has expired.
Open full article452Account blocked
This account may have been blocked.
This error can indicate that the account has been blocked.
Open full article453Account disabled
This account appears to be disabled.
This error can indicate that the account has been disabled.
Open full article454Empty user agent
The app or device may not be sending the required app information.
This error can indicate that the application or device is not sending the required user-agent information.
Open full article455IP not allowed
Your current IP address may not be permitted.
This error can indicate that the current IP address is not allowed.
Open full article456Country lock mismatch
The country or location setting may not match this account.
This error can indicate that the country or location configuration does not match the account or device settings.
Open full article457User agent not allowed
This app may not be authorised for your account.
This error can indicate that the application’s user agent is not authorised.
Open full article458Already connected from a different IP
This account may already be connected somewhere else.
This error can indicate that the account is already connected from a different IP address.
Open full article461Global user-agent block
This app type may be blocked at a system level.
This error can indicate a global user-agent block. In simple terms, the app you are using may not be allowed right now.
Open full article462MAG invalid
The MAG device details may not be recognised.
This error can indicate that MAG device details are invalid or not recognised.
Open full article463MAG invalid
The MAG device details may not be recognised.
This error can indicate that MAG device details are invalid or not recognised.
Open full article464DNS locked
A DNS lock may be preventing the connection.
This error can indicate that DNS is locked for this account or connection.
Open full article500Server error
The server did not complete this request. This is not always a full outage.
This error can indicate a temporary server error.
Open full article407Stream down
This specific stream or channel may currently be unavailable.
This error can indicate that the specific stream or channel is down.
Open full articleSupport
Still need help?
Can't find the solution? Our support team can help.
When you contact support, include:
- Your username and password
- The device you are using (for example Fire Stick, Samsung TV, or phone)
- The app you are using (TVCrown TiviMate, TVCrown app, or another app)
- The exact error code, if you see one
- A screenshot if possible
- Whether a VPN is turned on
- Whether the issue affects one channel or all channels